Purpose of this Privacy Policy

This privacy policy aims to provide information on how Aman HMO (hereafter referred to as “Aman HMO,” “Company,” “we,” “us,” or “our”) collects and processes your personal data through your use of this mobile application or website, including any data you may provide when using our services.

It is important that you read this privacy policy along with any other privacy notices or policies we may provide on specific occasions when collecting or processing your personal data so that you fully understand how and why we use your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Changes to the Privacy Policy and Your Duty to Inform Us of Changes

We regularly review our privacy policy to ensure compliance with legal and regulatory requirements. This version was last updated on 24th March, 2025. Any changes to this policy will be posted on this page and, where appropriate, communicated to you via email or through notifications on our website and mobile application.

To continue using our website, mobile application, or services after any modifications, you may be required to read and accept the updated policy.

It is important that the personal data we hold about you is accurate and current. Please inform us if your personal data changes during your relationship with us.

Third-Party Links

Our mobile application and website may contain links to third-party websites, plug-ins, or applications. Clicking on these links or enabling these connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Data We Collect

Personal data refers to any information about an individual that can identify them. It does not include anonymous data where identity has been removed.

We collect, use, store, and transfer personal information directly from you when you:

• Communicate with our personnel via our website or other channels
• Purchase a healthcare plan (“Plan”)
• Submit a claim
• Participate in our virtual events
• Visit our website
• Contact us via telephone, email, website, mobile applications, or postal mail.

Categories of Personal Data We Collect

• Identity Data: First name, last name, username, profile photo, marital status, title, date of birth, religion and gender
• Contact Data: Billing address, email address, phone numbers
• Financial Data: Bank account and payment card details
• Transaction Data: Details about payments and purchases made through our services
• Technical Data: IP address, browser type and version, operating system, and device identifiers
• Profile Data: Username, password, purchase history, preferences, feedback, and survey responses
• Clinical Data: Medical qualifications (for clinical users) and biometric data (such as photographs) for authentication purposes
• Usage Data: Information on how you interact with our website, mobile application, and services
• Marketing & Communication Data: Preferences regarding marketing communications

We may also collect Aggregated Data (such as statistical or demographic data) for analytical purposes. If we combine or connect Aggregated Data with personal data that can identify you, we treat the combined data as personal data.

Special Categories of Personal Data

To provide access to clinical services, we may collect biometric data, such as photographs, for authentication.

During the course of providing clinical services, Aman HMO may also collect and store health information related to the provision of services.

We do not collect special categories of data such as racial or ethnic background, sexual orientation, political opinions, trade union membership, genetic data, or criminal records.

Failure to Provide Personal Data

If you fail to provide personal data necessary for us to deliver our services, we may not be able to fulfill our contractual obligations. In such cases, we may be unable to provide you with certain products or services. We will notify you if this applies to your situation. If you provide personal information about another person (e.g., a dependent under your Plan), you must have their consent and ensure they have read this privacy notice.

Why Do We Collect Personal Information?

We collect personal data to:

• Provide and administer the healthcare Plan you purchase
• Ensure compliance with regulatory requirements
• Improve our services and customer experience
• Communicate with you regarding your Plan, claims, and other inquiries
• Provide technical support and troubleshoot issues
• Send marketing communications (with your consent)
• Enhance network security and prevent fraud

How Is Your Personal Data Collected?

We collect personal data:

• Directly from you when you fill out forms, register for our services, or communicate with us
• Automatically when you visit our website or use our mobile application (via cookies and similar technologies)

How Do We Process Your Information?

We process personal data based on the following legal grounds:

• Your consent (where required)
• The necessity to perform a contract with you
• Our legitimate interests, provided they do not override your rights
• Compliance with legal or regulatory obligations

Disclosure of Personal Data to Third Parties

We do not sell, trade, or rent your personal data. However, we may share your information with:

• Trusted third-party service providers who assist in operating our website, mobile application, and business operations
• Regulatory authorities when required by law
• Law enforcement or fraud prevention agencies
• Other parties with your explicit consent

Additionally, we may disclose information where:

• It is necessary to establish, defend, or exercise legal claims
• It is required for fraud prevention or public interest purposes
• You have made the information public yourself

Automatically Collected Information

When you use our website, we collect:

• Cookies: Small data files used to personalize content, manage user logins, and improve security. You can disable cookies, but some features may not work properly.
• Phone Numbers & Contacts: We use phone numbers for account identification and referral programs. We do not store your contact data; we only use it to facilitate referrals with your consent.

Change of Purpose

We will only use your personal data for the original purposes it was collected unless we reasonably consider that another purpose is compatible. If we need to use your data for a new purpose, we will notify you and seek your consent if required.

Analytics

We use Google Analytics and similar tools to track website traffic and monitor user behavior. This helps us improve our services and user experience.

Your Rights and Choices

You have the right to:

• Access your data and request a copy
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Object to processing under certain circumstances
• Withdraw consent where processing is based on consent

To exercise your rights or make inquiries about your personal data, contact us at info@amanhmo.com.

Contact Information

If you have any questions about this privacy policy or how we handle your personal data, please contact: